Terms of Service

The agreement

These Terms of Service (the "Terms") are a contract between you and LimePipe ("we", "us"), the company that operates the LimePipe service at limepipe.io and any associated applications (the "Service"). The legal entity operating LimePipe, its country of incorporation, registered address and company number are [[LEGAL ENTITY DETAILS — TO BE CONFIRMED]] and will be published on the Contact page once confirmed.

By creating an account, subscribing to a paid plan, or using the Service, you agree to these Terms. If you are agreeing on behalf of a company or other organisation, you confirm you have authority to bind that organisation, and "you" means that organisation.

If you do not agree to these Terms, do not use the Service.

What the Service does

LimePipe turns a written instruction into a finished business document. You describe a task in plain language; the Service uses artificial intelligence to generate a working file — typically a spreadsheet (XLSX), a document (DOCX), a presentation (PPTX), a PDF or a CSV — which you can then edit inside the Service, download, and use wherever you like.

The Service also lets you upload your own files so that generated documents can be built from your data, store reusable brand and reference material, and route work between multiple AI agents.

The Service is a tool, not an adviser

Documents produced by the Service — including financial models, forecasts, valuations, budgets and analyses — are generated by software. They are not financial, investment, accounting, tax, legal or professional advice, and must not be relied on as such. You are responsible for reviewing every output before you use it, send it, file it, or act on it.

AI output can be wrong

AI systems can produce results that are inaccurate, incomplete, or inconsistent, and the same request can produce different results on different runs. We design the Service to state its limits rather than fake a capability it does not have, but we do not warrant that any output is accurate, complete or fit for your purpose. Check the numbers.

Changes to the Service

The Service is under active development. We may add, change, or remove features. If we remove or materially degrade a feature that is central to a paid plan you are on, we will give you reasonable notice and you may cancel under the Refunds & Cancellation Policy.

Your account

• Eligibility. You must be at least 18 years old, and legally able to enter into a contract, to use the Service. The Service is not intended for children.
• Accurate details. You agree to give accurate registration and billing information and to keep it current.
• Security. You are responsible for keeping your login credentials confidential and for all activity that happens under your account. Tell us promptly at hello@limepipe.io if you believe your account has been compromised.
• Organisation accounts. Where an account belongs to an organisation, an administrator may add, remove and manage users, and may access content created in that organisation's workspace. If you join a workspace using an email address belonging to your employer, your employer may take control of that account.
• Sharing. Individual plans are for a single named user. Do not share one set of credentials across multiple people.

Acceptable use

You may use the Service for any lawful purpose, including generating financial and commercial analysis of your choosing. What follows is a list of things you must not do.

You must not:

• Use the Service to break the law, infringe anyone's intellectual property, or violate anyone's privacy or other rights.
• Upload content you do not have the right to upload, or that contains malware.
• Create material that is fraudulent or deceptive — including fabricated financial records, forged documents, fake invoices or receipts, or content that impersonates a real person or organisation.
• Use the Service to produce content that sexually exploits minors, incites violence, or harasses or defames a person.
• Resell, sublicense, or provide the Service to third parties as your own product, other than delivering documents you generated to your own clients.
• Copy, reverse engineer, decompile or attempt to derive the source code, model weights, prompts or underlying architecture of the Service, except to the extent that restriction is prohibited by law.
• Circumvent usage limits, rate limits, access controls, or billing; or use automated means to access the Service other than through an interface we provide.
• Probe, scan or test the security of the Service without our prior written permission, or interfere with its operation or with other customers' use of it.
• Use the Service to build or train a competing AI model or product.

We may investigate suspected breaches and may suspend access while we do. Serious or repeated breaches may result in termination under section 10.

Who owns what

You own your content and your documents

You own the documents you generate with the Service. As between you and LimePipe, you retain all rights to the material you upload or enter ("Input") and to the files the Service produces for you ("Output"). We claim no ownership of either, and we do not require attribution. You may use, modify, sell and distribute your Output freely, including commercially.

The limited licence we need

To run the Service, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display and process your Input and Output — but only for these purposes: operating and securing the Service, providing support you have asked for, complying with the law, and enforcing these Terms. This licence ends when you delete the content or close your account, except for backups and where we are required to keep records (see the Privacy Policy).

Training

Similar outputs

Other customers may submit similar requests and receive similar or identical results. Nothing in these Terms gives you exclusivity over an Output that is not unique to your Input, and generic structures, layouts and formula patterns remain available to everyone.

What we own

We own the Service itself — the software, the formula engine, the document templates and domain packs, the visual design, the documentation, and the LimePipe name and logo. These Terms give you a limited, revocable, non-transferable right to use the Service; they transfer no ownership in it. You may not use our name or logo without permission except to refer accurately to the Service.

Feedback

If you send us suggestions, we may use them without restriction and without owing you anything. We will not identify you as the source publicly without your consent.

Plans, fees and billing

• Subscriptions. Paid plans are sold as recurring subscriptions billed in advance for each billing period (for example monthly or annually), at the price shown on the pricing page at the time you subscribe.
• Automatic renewal. Subscriptions renew automatically at the end of each billing period, and we will charge your payment method, until you cancel. You can cancel at any time — see the Refunds & Cancellation Policy.
• Payment processing. Payments are handled by our payment provider, [[PAYMENT PROVIDER — STRIPE / PADDLE / RAZORPAY — TO BE CONFIRMED]]. We do not receive or store your full card number. Your use of the payment provider is also subject to that provider's terms.
• Taxes. Prices are exclusive of VAT, GST, sales tax and similar taxes unless stated otherwise. Where we or our payment provider are required to collect tax, it will be added at checkout. [[TAX TREATMENT / MERCHANT OF RECORD — TO BE CONFIRMED]]
• Failed payments. If a payment fails, we may retry it and may suspend or downgrade your plan until payment succeeds. Content is not deleted immediately on a failed payment — see section 10.
• Price changes. We may change prices. Any change takes effect at your next renewal and we will give you at least [[PRICE-CHANGE NOTICE PERIOD — TO BE CONFIRMED]] days' notice by email first. If you do not accept the new price, cancel before the renewal date.
• Trials. If we offer a free trial, it converts into a paid subscription at the end of the trial unless you cancel before it ends. We will make the conversion date clear when you start the trial.
• Usage limits. Plans may include limits on generation volume, storage or seats. We will tell you when you are approaching a limit rather than silently cutting you off.

Refunds

Refunds and cancellations are governed by the Refunds & Cancellation Policy, which forms part of these Terms.

Nothing in these Terms or that policy removes any refund, cancellation or cooling-off right you have as a consumer under the mandatory law of your country of residence.

Privacy and data

Our handling of personal data is described in the Privacy Policy, which forms part of these Terms and names every third party that processes data on our behalf, including our hosting, database, email and AI providers.

Where we process personal data on your behalf as a processor — for example personal data contained in a spreadsheet you upload — a data processing agreement may be required. Contact hello@limepipe.io to request one. [[DPA AVAILABILITY — TO BE CONFIRMED]]

Third-party services

The Service depends on third-party infrastructure and AI providers, and may let you connect third-party tools. We are not responsible for third-party services, their availability, or their terms. If a provider we depend on changes or withdraws its service, we may have to change ours.

Suspension and termination

By you

You may cancel your subscription or close your account at any time from your account settings, or by emailing hello@limepipe.io. Cancellation takes effect as described in the Refunds & Cancellation Policy.

By us

We may suspend or terminate your access if you materially breach these Terms (including the acceptable use rules), if your payment fails and remains unpaid, if we are required to by law, or if continuing to provide the Service to you would expose us or other customers to material risk. Except where the breach is serious or we are legally prevented from doing so, we will give you notice and a reasonable chance to fix the problem first.

We may also discontinue the Service as a whole. If we do, we will give you reasonable advance notice, stop billing you, and refund the unused portion of any prepaid period.

What happens to your documents

After termination or cancellation you will have a window in which to export your files before they are deleted. The length of that window and the deletion timetable are set out in the Refunds & Cancellation Policy and the Privacy Policy. Because you own your Output, we will not hold your documents hostage over a billing dispute.

Survival

Sections on ownership, disclaimers, limitation of liability, indemnity and governing law survive termination.

Disclaimer of warranties

The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or trade usage.

In particular, and without limiting the above, we do not warrant that:

• the Service will be uninterrupted, timely, secure or error-free;
• any Output will be accurate, complete, current, or suitable for your purpose;
• any calculation, model, forecast or valuation produced by the Service is correct; or
• defects will be corrected.

You are responsible for verifying Output before relying on it, and for maintaining your own copies of anything important to you.

Some jurisdictions do not allow the exclusion of implied warranties. Where that is the case, the exclusions above apply only to the extent permitted, and nothing here affects your non-excludable statutory rights as a consumer.

Limitation of liability

To the fullest extent permitted by law:

• Neither party is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, goodwill, business opportunity, data, or anticipated savings — even if advised that such loss was possible.
• Our total aggregate liability arising out of or relating to the Service or these Terms, whether in contract, tort (including negligence) or otherwise, will not exceed the greater of (a) the total amount you paid us for the Service in the [[LIABILITY CAP PERIOD — 12 MONTHS? — TO BE CONFIRMED]] months immediately before the event giving rise to the claim, and (b) [[FLOOR AMOUNT & CURRENCY — TO BE CONFIRMED]].
• We are specifically not liable for any decision you make, or any loss you suffer, on the basis of a document, number, model or analysis generated by the Service. Review the output.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited. Some jurisdictions do not allow certain limitations; in those places, the limitations apply only to the extent permitted.

These limits apply in aggregate, and the existence of more than one claim does not increase them.

Indemnity

You agree to indemnify and hold harmless LimePipe and its officers, employees and contractors from any third-party claim, demand, loss or expense (including reasonable legal fees) arising from: your Input; your use of Output; your breach of these Terms or of applicable law; or your infringement of a third party's rights.

We will notify you promptly of any such claim, let you control the defence (with counsel reasonably acceptable to us), and cooperate at your expense. You may not settle a claim in a way that imposes an obligation or admission on us without our written consent.

Changes to these Terms

We may update these Terms. If a change is material — for example a change to fees, to the liability limits, or to the dispute process — we will give you notice by email or in the Service at least [[NOTICE PERIOD FOR TERMS CHANGES — TO BE CONFIRMED]] days before it takes effect. Continuing to use the Service after that date means you accept the updated Terms; if you do not accept them, cancel before the effective date.

The date this page was last changed is shown at the top. We will keep previous versions available on request.

Governing law and disputes

These Terms are governed by the laws of [[GOVERNING LAW JURISDICTION — TO BE CONFIRMED]], without regard to its conflict of laws rules, and the courts of [[COURTS / VENUE — TO BE CONFIRMED]] have jurisdiction — except where mandatory law in your country of residence gives you the right to bring proceedings in your local courts, which it may.

Before starting formal proceedings, please contact us at hello@limepipe.io. Most problems are faster to fix by email.

General

• Entire agreement. These Terms, together with the Privacy Policy and the Refunds & Cancellation Policy, are the whole agreement between us about the Service and replace any earlier understanding.
• Severability. If any provision is held unenforceable, the rest stays in force and the unenforceable part is limited to the minimum extent necessary.
• No waiver. Not enforcing a right is not a waiver of it.
• Assignment. You may not assign these Terms without our written consent. We may assign them to a successor in connection with a merger, acquisition or sale of assets, on notice to you.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
• No third-party rights. No one other than you and us may enforce these Terms.
• Notices. We will send notices to the email address on your account. Send notices to us at hello@limepipe.io and, where formal service is required, to the registered address published on the Contact page once available.

How to reach us

Full contact details, response times and the correct address for formal notices are on the Contact page.